Heat pumps are a popular choice in Raleigh, and for good reason. Our climate is well-suited for them, with mild winters that don’t push systems to their limits the way colder regions do and warm summers that call for reliable cooling. But like any equipment, heat pumps can run into problems, and when they do, you want someone you can trust to diagnose it honestly and fix it right. At Degree Above Heating & Air, that’s exactly what we’re here to do. We’re a local, family-owned team that genuinely cares about getting your system back to where it needs to be.

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What Your Neighbors Are Saying About Us

Deja K
Shawn was very professional and knowledgeable. He explained things in a way that is easy to follow. He was able to fix my heating problem that other previous companies couldn't. I'm extremely grateful
John F.
Excellent communication, on time and very professional. Was able to accommodate very fast and did a stellar job. Will absolutely be the first call I make in the future and will be signing up for a maintenance plan. Thanks Shawn and Jesse, excellent work and really appreciate it!
Tried & True
Shawn and his crew did an amazing job on our mini-split. Very professional, quick and polite. I can definitely recommend their services for all HVAC work or concerns.
Nariman Zarzar
Jesse came this morning for the annual maintenance check at my husband’s and my home. He was very knowledgeable and professional. We are very pleased with their service and do recommend them.
Lawrence Rollman
He got to me same day (weekend), the circuit board he got from the supplier was bad but he was able to use one off the truck to get it working. Took a lot of extra time of his than expected but he got the heat on. Would definitely recommend. Thank you

Is Your Heat Pump Trying to Tell You Something?

Heat pumps work year-round, which means they put in more total hours than a system that only heats or only cools. That kind of continuous use can lead to wear, and your system will usually give you some signals before things get worse. Here are some signs to watch for:

  • Your home isn’t reaching the temperature on your thermostat, whether in heating or cooling mode.
  • Your system is running constantly without ever getting your home to a comfortable level.
  • You’re noticing unusual sounds like grinding, squealing, or rattling coming from the indoor or outdoor unit.
  • The outdoor unit is icing up, which can happen in both heating and cooling modes and usually points to an underlying issue.
  • Your energy bills have gone up noticeably without any change in how you’re using the system.
  • Your heat pump is blowing air that doesn’t feel warm or cool enough for the mode it’s running in.
  • The system is short-cycling, turning on and off more frequently than it should.

Common Heat Pump Issues We Fix

Because heat pumps handle both heating and cooling, they have components that are unique to how they operate. Some of the most common issues we repair include:

  • Refrigerant leaks that affect the system’s ability to transfer heat effectively in either direction.
  • Faulty reversing valves that prevent the system from switching properly between heating and cooling mode.
  • Failed capacitors or contactors that keep the system from starting or running the way it should.
  • Dirty or frozen coils that restrict heat transfer and cause the system to work harder than necessary.
  • Defrost control problems that lead to ice buildup on the outdoor unit during cooler weather.
  • Blower motor issues that reduce airflow and affect comfort throughout your home.
  • Thermostat malfunctions that cause the system to respond incorrectly to your settings.

Our Expert Heat Pump Repair Services

We work on all makes and models of heat pump systems for both residential and commercial customers throughout Raleigh and the surrounding area. When we come out, we take the time to properly diagnose what’s going on rather than guessing at the problem. We’ll explain what we found in straightforward terms, give you honest pricing before any work begins, and make sure the repair is done right before we leave. Raleigh’s climate means your heat pump is handling a real workload, and we treat every repair with the attention it deserves. If something is better addressed through replacement rather than repair, we’ll tell you that too, because doing right by you matters more to us than just closing a service call.

Why Raleigh Homeowners Trust Degree Above Heating & Air

There are plenty of HVAC companies to choose from in Raleigh, but we think what keeps people coming back to us is pretty straightforward. We’re honest, we’re thorough, and we actually care about the people we work for. We’re not going to recommend a repair you don’t need or overlook something just to get in and out faster. Our technicians take pride in their work, and we hold ourselves to a high standard on every job. We’re locally owned and rooted in this community, and that means your experience with us matters to us long after the repair is done.

Frequently Asked Questions

Still Have Questions?

Contact us and our team will provide clear answers and expert guidance you can trust.
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How do I know if my heat pump needs repair or replacement?

We’ll give you an honest assessment based on the age of the system, the nature of the problem, and what repairs would cost relative to replacement. There’s no one-size-fits-all answer, but we’ll help you think it through.

Ice buildup can be caused by low refrigerant, restricted airflow, or a problem with the defrost control system. It’s worth having it looked at before it leads to bigger damage.

Yes. Raleigh’s relatively mild winters are actually well-suited for heat pumps. Most systems handle our typical winter temperatures without needing supplemental heat.

Most repairs are completed in a single visit, typically within a few hours depending on what we find.

Yes, we work on all major makes and models of heat pump systems for both homes and commercial properties.

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